Keynote Speaker and Author of four books inc. Customer Service From The Inside Out Made Easy

Details of Services Offered:

Paul Levesque is CEO and President of Customer Focus Breakthroughs Inc. Paul is an author, speaker, and workshop deliverer with two decades' experience as an international consultant helping businesses around the world achieve their objectives.

For over ten years he served as an executive consultant with the Achieve Group (later part of Times Mirror Training International). As lead instructor at Achieve's Service Quality Academy, Paul helped over 350 corporate clients plan and implement their customer focus improvement initiatives. He continues to work with clients around the world as a speaker and through his association with Novations Inc.

Paul delivers keynote speeches and workshops all over the globe. He has spoken to business leaders from Morocco to the Baltic Sea, across Europe and Australia, and in most major American and Canadian cities. His published books include The Wow Factory: Creating a Customer Focus Revolution In Your Business (Irwin, 1995), Breakaway Planning: 8 Big Questions To Guide Organizational Change (Amacom, 1998), and Dreamcrafting: The Art of Dreaming Big, The Science of Making It Happen (Berrett-Koehler, 2003 [with Art McNeil]). Paul's latest book, Customer Service From The Inside Out Made Easy, was published by Entrepreneur Press in February, 2006.

Articles he has written have appeared in such publications as Quality Digest, Biz, Canada's national newspaper The Globe and Mail, and England's Personnel Today Management Resources Guidebook. A series of commercially distributed video tapes in which Paul appears as on-camera host includes Spectacular Service: A Question of Attitude (International Tele-Film, 1992) and The Power of Customer Focus (International Tele-Film, 1995). Paul has been interviewed on radio and TV stations across the country.

His specialty is helping businesses of all kinds build a more customer-focused culture. Unlike others who adopt a "fix the employees—they’re the problem" approach, Paul believes symptoms such as employee cynicism and apathy are really the product of an inwardly-focused organizational culture. He has developed a number of powerful "fix the culture" tools that managers can use to turn their organization's collective focus outward, toward the customer.

Paul's books outline concrete tools and processes managers can apply directly in their workplaces. For organizations requiring additional help, Paul's licensed associates provide a range of workshop and consulting support options to make building a customer-focused culture both easy and rewarding.

What makes my services unique?

Unlike others who adopt a "fix the employees—they’re the problem" approach, Paul believes symptoms such as employee cynicism and apathy are really the product of an inwardly-focused organizational culture. He has developed a number of powerful "fix the culture" tools that managers can use to turn their organization’s collective focus outward, toward the customer.

Paul's books outline concrete tools and processes managers can apply directly in their workplaces. For organizations requiring additional help, Paul's licensed associates (Boston-based Novations Inc. for North and South America)provide a range of workshop and consulting support options to make building a customer-focused culture both easy and rewarding.

TESTIMONIALS:

"Paul Levesque is an exceptional speaker, and masterful at capturing the complete attention and interest of his audience." —Mimi Andrews, VP Quality & Human Resources, AETS, Flanders, New Jersey

"I laughed and I learnt!" Todd Johnson, Industry Canada

"Lively, entertaining, and makes sense." Wayne Linkletter, Linkletter's Welding Ltd.

Paul Levesque's "go the extra mile" philosophy works to make working a pleasure. With humor, anecdotes, and common-sense rationale, Paul is able to say clearly what others find hard to put into words. He gives you the "Wow Factor!" Lynn Johnston, creator and writer of the internationally syndicated comic strip For Better or For Worse®

"Paul exceeded our expectations! He WOWed us with his presentation, which was so on the mark with our initiatives, it was uncanny! He got very high marks from staff (5 out of 5) who completed our evaluations and lots of written feedback on the form he provided us. Thank you for all your help and support in securing him for us."

Eileen Shue, SPHR
Vice President of Operations
The Sterling Group, Inc.

About Customer Service From The Inside Out Made Easy (Entrepreneur Press 2006):

"Profoundly written…one of the best books on customer service I have read in a long time. Without a shadow of a doubt, everyone from CEO to frontline employee should have a copy of this book in their possession to read, and for reference. The Employee Involvement Association will definitely include this book in their recommended reading for the coming year."

–Paula S. Davis

Immediate Past President, Employee Involvement Association and Certified Administrator of Suggestion Systems, General Motors

"This should be a bedside book for everyone in any business where customers count—and that means every business."

–Feargal Quinn, founder and president, Superquinn supermarkets
author of Crowning the Customer

"Cuts through the traditional beliefs about how to deliver good service. It's important reading for small businesses and large corporations alike."

–Eileen Howard Dunn

Vice President, Corporate Communications and Community Relations CVS/pharmacy

"We have all experienced it, we have all seen it, and many of us want it in our own companies—a culture that facilitates delivering customer service that brings them back. Paul's book is a great read on creating an environment that sets your team in motion to deliver service at that next level up, the kind of environment that cannot be learned from an employee manual or a one day training class."

–Will Jansen

Vice President Worldwide Reservation Services,
Best Western International, Inc.

"Customer Service From The Inside Out Made Easy is a great resource for managing today's companies. I fully support Paul’s contention that when businesses give more to their customers and communities, they end up getting more back in return."

–Gary Heavin

Founder and CEO, Curves International